In October 2015, HM Treasury and the Ministry of Justice commissioned a fundamental review of the regulation of claims management companies (CMCs). This followed what was described as "concerns from consumers and affected sectors, particularly financial services, that CMCs fuel speculative unmeritorious claims for compensation and create a significant social nuisance through unsolicited calls and texts, misleading marketing and high charges"

Carol Brady, a non-executive member of the Claims Management Regulation Board and Chair of the Trading Standards Institute, led the review which was completed in early 2016.

Members of the ACC each provided a written response to the review, and these can be viewed individually here:

The ACC was then invited to a face to face meeting with Carol Brady and her team, at which an overarching view of the industry was presented to Carol Brady from representatives of the ACC's member companies.

The review and its conclusions were published in March 2016, and can be viewed here.